"In this case using make-up is like pissing in the ocean."
Well, you know, she looks to be in her 50s and has been working at this job for a long time. For all I know, she's a very nice person. Looks aren't everything.
Well, IF that's true, she's fortunate.
In this particular instance (she's not young) attitude is everything. I'd much rather have a waitress or bartender who's 45yo, plain looking, but genuinely friendly and who truly understands service, than a 20yo bimbo with nice legs, big honkers, and a gigantic chip on her shoulder.
But I don't run Harrah's ...