"I have had to wipe hard drives of family members who had their computers taken over by trojans and viruses, that's why I'm a little upset about calling people idiots."
As have I. I follow that up by installing software which protects them, and take them off AOL forever. I then give lessons in how not to be attacked by these phishers, etc.
All my family members now follow the simple rules that keep them from being attacked.
Idiots are those who will or can not learn. Are you teaching your family? Have you set them up on safe mail readers? If not, why not?
I sure do, I tell them to dump Outlook and use Eudora or Incredimail.