Sears is refocusing on service, which is good, but also, far from being a failed business model, Sears is a force to be reconned with. What people fail to understand about sears is they are not a murchandizing company... not any more. THey are a CREDIT company, with some merchandize out front. They have made more money on credit for a long long time now than they have on retail margins.
Sell products, primarily on your own brand of credit card at 18 to 25% interest, with very low payments on the balance per month and it really doesn't matter how much margin you make on the product, and you make a lot of $$ in the process.
They bring their brand of credit to Kmart stores.... they will be rolling in even more $$$. Overall good move for Sears, and one I didn't see coming.
I gave up on Sears awhile back, but after I heard of their generous benefits to the families of their employees/Guard and Reserve troops, I gave them a 2nd look. I have spent more money in Sears in the past year, than the previous 10.
If they do SMART promoting and smart planning. This will work. And if it does, great. Somethig to keep Wal-Mart honest. If not, it has the ability to make AOL - Timewarner mess to look like childsplay.
I will be interested to see what they do with the K-Mart store, which is much more convenient to me than the mall. If they clean it up and move in some better merchandise, I might start shopping there.