Oh, Kinko's is fine. It may even be Burkett. But an employee blabbing to a random caller about what customer was in last week and the fact he has an account seems a little too pat. I think she may have been leg-pulling.
Maybe she is disgusted with this whole thing and she was more than happy to "tell on him".
Also, according to the article, she said he was last in there a week ago Thursday.
That is the 9th. That date is stamped on the documents.