Yes I read what happened to Jill. I guess they don't like people cutting in on there turf. Even if it is for such a cause as this.
Then they don't have a lick of common sense or they feel the work assigned is beneath them. It's hard to understand why they don't have human beings answer calls related to terrorist threats. Numerical forwarding telephone systems and ignored messages could be a blunder causing the nation another catastrophic loss. It would not be unreasonable for us to expect them to polish up their act in light of the blunders they are currently accused of.
The old addage - united we stand - divided we fall - was never so true. Their integrity is going to depend on them following up and investigating critical terrorist threats based upon the everyday person's terrorist sightings and tips. The FBI motto is "Fidelity, Bravery, Integrity." Here are their top priorities (as of 2003) FBI Top Priorities