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Anyway, for me the message is clear - GKG just got scratched off the list of potential registrars in my book. I've never dealt with them before, and you can bet that I never will, either.

And this, my friends, is the story of customer service. Had GKG taken the effort and called or contacted the others in the domain record, such as the administrative contact or the technical contact, we might have had a post telling us about how GKG helped, and since my domains just are about up for renewal, I likely would have become one of their customers.

Instead, they're losing business because no one could take the effort to pick up the phone. Myself, it would have only been 14 domains, not even $120 worth of business.. Say $1000 over ten years. Small change; until you repeat it by others who will hear about this problem and also refrain from using GKG, and to tell others to avoid it as well.

Whomever it was that said it was the small things that makes the difference was talking about just this type of thing.. Customer Service: Your best advertising; your worst enemy.