[Noumenon]

Dell has already pulled their corporate customer support back form India for just the reasons you've mentioned. It may take a little time, but the ugly downsides of offshoring - the cultural gaps, the theft of IP and confidnetial business process information, the almost total disreaged for copyright law - will make themselves felt in the boardrooms. The short-term gains resulting from offshoring will cost these companies far more than they ever bargained for.

[oceanview]

Dell will retrain those people in India, take more time to develop the program, and send it back in a few years. they will never give up the lower costs, they just did it too fast. Its going back to India, trust me.

[Euro-American Scum]

Dell has already pulled their corporate customer support back form India for just the reasons you've mentioned.

They only did that for their corporate customers. And only for those who complained. The public still gets to deal with Bangalore.

I had a boot virus a few months back, and dealt with the pros from Bangalore for over a week -- a different one every time I called -- and ultimately had to reload Windows XP and all peripheral software.

It's my last Dell. And since every other computer manufacturer appears to be following suit, I'll end up building my next PC rather than go through this farce again.