[onehipdad]

Sorry to hear that MM, but being the Quality dude for my company, I would certainly want to hear all about your problems if I worked for Dell - root cause and corrective action is definitely in order or as you say, it just continues. Surveys continuously show that the highest customer complaints are not for pricing, not for poor quality, not for poor service - the main reason people quit a company and shop elsewhere is simple indifference on the part of the supplier.

[MississippiMan]

Agree. Indifference is offensive and a business killer. I do still shop there every now and then; from time to time Dell will run some killer specials that I dare not pass up. A few months ago I found a deal on their site for a very nicely equipped little sans-monitor system for under $300, complete with OS and 3-year warranty. I ordered three of 'em. It shortly came to light that it was a pricing error. I was pleasantly surprised when they honored the deal anyway and shipped the systems.

MM