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I have found Dell to be an excellent company to work with: Competitive pricing, the best bang for the buck, excellent service in shipping and technical support and would recommend a Dell to any friend shopping for a new computer.

Dad, I used to have the same opinion of Dell; great products with sparkling service. I've had a couple of experiences sour me lately. Very new notebook had a total monitor failure and getting help was nigh impossible. Stayed on hold 57 minutes before talking to a human that was little help and put me through to another lengthy hold. Asked for help via e-mail, and never got any response to that until I got a survey a month or two later wanting to know what I thought about the way they handled my e-mail service request. LOL. And I've talked to a number of other users who have had similar experiences. I really hate it, because they were truly a very impressive company IMO for a long time. I'm glad to hear they're still taking good care of you, and I still don't want to see them vilified unfairly for political reasons.