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Yeah, but who is Jack? I've never heard of him.

I don't know Jack (pun intended). I did what I could to check him out.

Jack included his web site URL in the note. I went to the web site, it is legitimate, I called the phone number listed and got a recording their business hours are 9 to 4 Eastern, I sent a email to Jack he replied in 20 minutes or so.

He seems to me to be legitimate. FR's own sneekypete posted about Jack "He is a legitimate business, and well thought-of pistolsmith."

If Jack is a fraud, I am sure that Dell's lawyers will make life quite miserable for him.

Well, Jack took quite some legal risk if he made this story up, given all the tracks he left. So, I'm willing to give him the benefit of the doubt and believe him unless I hear otherwise.

But I'll still stand by my statement that this wouldn't be official Dell policy. They are in the business to sell computers.

I fully support giving them hell. It will force them to fire the low-level person making this decision, which I'm quite sure is somebody from Austin who voted for Ralph Nader.