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Dell Cancels Gun Business Owners Order
RugerForum.com ^ | Feb 26, 2002 | Jack Weigand

Posted on 02/26/2002 12:25:12 PM PST by RJL

I am writing this because I feel every Firearms owner should know this story.

I placed an order for a Dell notebook computer on February 13 on line with Dell. I was given a tentative delivery date of February 21st. I was watching the order through the Dell on line tracking system; I also opted for the automatic email notification of when the machine was to be shipped.

Well the 21st came and went, I am a Pistolsmith I know things can happen. I made a phone call on the 25th, did a voice mail message for my salesman to get back to me and I was looking for the delivery date. The 25th came and went with no callback. On the 26th I placed another call this time to cancel the order. After a few hours I got a call back, with this amazing reason for the delay. It seems someone in Dell had already canceled my order, when I asked why I was told Dell was afraid I was going to use the machine for illegal purposes. When I asked why someone would think that I was told it was because of the name of my business “Weigand Combat Handguns Inc.”. Because I am involved in firearms I might be doing something illegal. Now keep in mind I was never called or informed of this decision the order was just canceled.

Many of you know me personally and know I run my business about as squeaky clean as possible. In addition being the President of the American Pistolsmiths Guild I am under additional scrutiny as to how I run my business, if I am not clean how can I be the President of an organization that promotes just that! I was informed by a Dell supervisor not long after all of this the reason I was refused was because of their post September 11th policy of screening buyers.

I would like to respectfully ask the firearms community to do the following. If you intended to buy a Dell and because of this letter you do not, email Dell and let them know why. Feel free to distribute this account to all you know in the Firearms community, I think they need to know. I for one am sick and tired of people assuming just because we are involved with firearms that we are doing something illegal. I also do not believe Dell deserves our business if this is how they intend to treat us.

God Bless Jack Weigand President American Pistolsmiths Guild Inc.

------------------ www.jackweigand.com


TOPICS: Business/Economy; Miscellaneous
KEYWORDS: banglist
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To: RJL
I just received a reply from Jack Weigand at his web site. Jack confirms the note is his and it is true.
61 posted on 02/26/2002 1:46:28 PM PST by RJL
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To: RJL
Dude, you're not getting a Dell.
62 posted on 02/26/2002 1:49:18 PM PST by Wrigley
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To: Constitution Day
LOL

This is the response I received by using your e-mail link:

Thank you for contacting Dell US eSupport. An artificial intelligence tool designed to interpret your message and respond quickly will conduct this first reply to your message. The first paragraph of the response should tell you whether the document accurately addresses your question.

If this response does not address your question, you can reach the next available e-mail technician by replying to this e-mail. Before you reply, please go to the very bottom of this e-mail. You will find useful information there on how to use alternate Dell support resources and what to include in your reply.

((SRMACSR monitor:MonitorIssuesDESK10232001
SRMACSR))
((SRCATSR D_Monitor.Issues_Desk SRCATSR))

63 posted on 02/26/2002 1:49:26 PM PST by AAABEST
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To: umgud
groan
64 posted on 02/26/2002 1:52:32 PM PST by Wrigley
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To: RJL
Damn, I was ready to order a Dell, but I guess I'll make do with my HP for a while longer. My brother was going to get one too, but I know I can talk him out of it. What a bunch of a$$ h***s.
65 posted on 02/26/2002 1:53:35 PM PST by turk99
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To: *bang_list
I can't believe nobody BANGED this yet.
66 posted on 02/26/2002 1:54:00 PM PST by AAABEST
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To: AAABEST
It was banged in post #2. Bump.
67 posted on 02/26/2002 1:55:46 PM PST by SAMWolf
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To: RJL
Build your own system instead.
Dell has a screwed up proprietary computer case and motherboard system.
My brother tried upgrading his Dell with new components but the on/off switch on his computer case was configured with an 8-pin connector.
All the newest ASUS and EPOX boards require 2 and 4 pin connectors.
My brother ended up trashing the Dell case and purchasing a brand new one.
68 posted on 02/26/2002 1:57:08 PM PST by Chewbacca
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To: RJL;AAABest;Toddst;Registered;Wardaddy;Trust but Verify;Cyber Liberty
I just received a reply from Jack Weigand at his web site. Jack confirms the note is his and it is true.
69 posted on 02/26/2002 1:58:43 PM PST by RJL
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To: babyface00
I just sent Dell an e-mail. My company, involved in real estate, is often mistaken for a certain marijuana-legalization group (similar acronyms).

Sam why don't you change the name of your company from Canabis Territory to another name.

Down here on the Boston's south shore we have Conway Country. (Jack Conway realtor.) - Tom

70 posted on 02/26/2002 2:02:41 PM PST by Capt. Tom
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To: RJL
Can you say K-MART.
71 posted on 02/26/2002 2:03:59 PM PST by thepitts
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To: joebellis
He email address is :

Michael_Dell@Dell.com

Thanks, after your post I did send a note to Michael Dell, I'll post his reply.

He does deserve a chance to tell Dell's side or make this right.

72 posted on 02/26/2002 2:04:07 PM PST by RJL
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To: SAMWolf
It was banged in post #2.

I knew that.            not

73 posted on 02/26/2002 2:04:45 PM PST by AAABEST
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To: AAABEST
No Problem. It gave me a reason to BUMP this thread.
74 posted on 02/26/2002 2:07:37 PM PST by SAMWolf
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Comment #75 Removed by Moderator

To: RJL
BTTT!

This is really unfortunate. Possible ligitimate lawsuit here. I'm not one to support sill lawsuits that clog our judicial systems. However, this seems like disgrimination againt you and your business. Just a thought.

76 posted on 02/26/2002 2:10:43 PM PST by MotleyGirl70
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To: Chewbacca
Build your own system instead.

I assembled this system. It went together quickly and easily, and I got exactly what I wanted and didn't have to pay for, or remove, any hardware or software I didn't want.

77 posted on 02/26/2002 2:11:30 PM PST by RJL
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To: Gracey
Ping!
78 posted on 02/26/2002 2:11:38 PM PST by Alissa
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To: MotleyGirl70
discrimination NOT disgrimination...sheeesh. MotleyGirl70 get it together girl!
79 posted on 02/26/2002 2:11:40 PM PST by MotleyGirl70
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Comment #80 Removed by Moderator


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