Posted on 02/26/2002 12:25:12 PM PST by RJL
I am writing this because I feel every Firearms owner should know this story.
I placed an order for a Dell notebook computer on February 13 on line with Dell. I was given a tentative delivery date of February 21st. I was watching the order through the Dell on line tracking system; I also opted for the automatic email notification of when the machine was to be shipped.
Well the 21st came and went, I am a Pistolsmith I know things can happen. I made a phone call on the 25th, did a voice mail message for my salesman to get back to me and I was looking for the delivery date. The 25th came and went with no callback. On the 26th I placed another call this time to cancel the order. After a few hours I got a call back, with this amazing reason for the delay. It seems someone in Dell had already canceled my order, when I asked why I was told Dell was afraid I was going to use the machine for illegal purposes. When I asked why someone would think that I was told it was because of the name of my business Weigand Combat Handguns Inc.. Because I am involved in firearms I might be doing something illegal. Now keep in mind I was never called or informed of this decision the order was just canceled.
Many of you know me personally and know I run my business about as squeaky clean as possible. In addition being the President of the American Pistolsmiths Guild I am under additional scrutiny as to how I run my business, if I am not clean how can I be the President of an organization that promotes just that! I was informed by a Dell supervisor not long after all of this the reason I was refused was because of their post September 11th policy of screening buyers.
I would like to respectfully ask the firearms community to do the following. If you intended to buy a Dell and because of this letter you do not, email Dell and let them know why. Feel free to distribute this account to all you know in the Firearms community, I think they need to know. I for one am sick and tired of people assuming just because we are involved with firearms that we are doing something illegal. I also do not believe Dell deserves our business if this is how they intend to treat us.
God Bless Jack Weigand President American Pistolsmiths Guild Inc.
------------------ www.jackweigand.com
Yeah,I learned I'm going to have to spend another hour or so on hold so I can order again. I have no choice. My laptop won't work without this missing "sleeve" and cord. The difference is this time I will have it sent to a business owned by a friend that is open every day instead of my house.
I love my Dell's. I have 2 of them now. I won't be getting another unless they fix this situation.
Thank you for contacting Dell Customer Care.You will need to contact our Sales Department for that information.
They can be reached at 1-800-915-3355 or you can visit them online
at www.dellcustomercare.com.
I'm with you. I'd like evidence like an e-mail copy or something.
I received the same system message from my note to the Dell Company. I have not received a reply from my note to Michael Dell.
If a company refuses to do business with another company that is providing a legal service, it is not being blown out of proportion. Sorry dude, no dell if this is company policy. And its time to find out if it is company policy or some low-level manager who needs correction. Second Amendment issues are a touchy thing.
If and when I ever decide to leave here, I'll write my own note.
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