Excellent point. I have fired too many IT support emplopyees for being rude to users whose main job is not understanding the operation of a computer but the generation of profit.
A decent IT department would have dealt with this at the mail server level than pray that non-computer experts would be able to deal with the problem. I would be embarassed to publically admit that a virus/worm had made it past my defenses into a user's mailbox.
i agree with you on that. there are very few in my organization who
use outlook express, and they are those who always have the problems.
i don't work on the help desk, but can see both sides... most of all, i hope
microsoft can someday clean up their act.
that overly optimistic statement is to balance my previous pessimistic post.
We use Lotus Notes. Superior email. Superior groupware. No viruses piggybacking the mail - we catch it and innoculate it at the firewall.
The only way viruses get in is via the users who deem themselves too good to follow standards and install the horrible Outlook on their laptops. I've missed many a meal over the years to run to the aid of these "revenue producers". Seriously, how can you send these people out in public when they can't even be trusted to follow simple instructions? Its like not knowing how to loosen the vice that one's testicles are clamped in. And you enable it.
Yes, you are right. We in IT need to assume that users will click on ANYTHING that drops in their mailbox. My mailserver is blocking based on extension and already caught this virus 6 times today. If I hadn't been blocking... well... let's just say I wouldn't have time to be posting this message right now.