doesn't matter. IT is the 911 that fools who have no personal responsibility call,
then usually complain about for not dropping their lunch to help.
sound familiar? sometimes i think some HUGE capacitors hooked up
to the help desk lines would be helpful.
it will be three days before the morons quit complaining, again.
that's why they pay us geeks the big bucks. right.
OK. I'll give you and Mr. Jeeves that. A lot of people are lazy. But the sin of "omission of personal responsibility " extends to more than computer users....
Perhaps one tactic is to ensure that IT and Personnel work together and hammer out a user agreement that says blah blah I understand that tech tools I am about to receive blah blah etc and if I don't do such and such is grounds for my section being billed for time and resources that IT wasted ....
We wanted a pimp slap button on our phones, that way when the know it alls call and refuse to listen to instructions (if you know what's wrong, why are you wasting my time on the phone?), you just hit "pimpslap" on the console. You hear a KERWHAP (and possibly a hollow ringing sound), and suddenly the (L)user is ready to listen to instructions.
Right. I can tell you that we need you computer geeks a whole lot worse than you need us!
Carolyn
Most end user issues turn out to be hardware problems,
usually something like a loose nuty behine the keyboard.