She started a fuss that lasted 2 hours. It was ridiculous for Continental to amuse Her Majesty for that long. Pompous and arrogant is what I called her in an earlier posting.
Merry Christmas.
Some of us are sooo self-righteous!
Also - It takes at least an hour or so to get the luggage all out of an airplane when your're looking for a specific one (yes, I have relatives in aviation).
But what is unusual is that - if the captain of the plane asked them to disembark, he should have known how long it would take to do that...there might have been a better way to everyone to handle this!