Good reply.
My biggest problem with telemarketers occurs when they will not take a polite "NO" for an answer.
I had an experience with this back in May, you can read about it
here. This link (before recent edits) was provided to the entities mentioned below.
The update to the document at the link above is that I reported this incident to my State Department of Consumer Affairs and the Better Business Bureau.
I eventually received a response from the BBB telling me that this was not the type of complaint they handle but they did forward my letter to the home office of the company.
Eventually I got a very courteous and apologetic phone call from the second in command at this company. I was told that after reviewing the situation "Shawn" was shown the door and assured that this was not the way this company did business. I stressed the need for proper training and thanked the company rep.
This is a big part of the problem IMO. The turnover is so high in this business that merely placing another warm body in the chair becomes the prime consideration and adequate training falls through the cracks.
And this is not the only instance in which I have gotten attitude from a TM, its just the worst.