To: AppyPappy
Exactly, kind of like when a person here who owns a company called in for AIX support and they had paid their 24X7 developer support contract and yet they had to wait for 3 days to get the developer in India to respond. Now's that what I call support!!
To: samuel_adams_us
No worse. The Indian company is in charge of your ATM software. They implement a change and it causes the ATM to spit out the wrong money in some machines. You demand they change the software and they decide they need a week to do it. In the meantime, you are powerless.
Their priorities may not match yours. In the IT world, that spells disaster.
247 posted on
08/14/2003 7:58:01 AM PDT by
AppyPappy
(If You're Not A Part Of The Solution, There's Good Money To Be Made In Prolonging The Problem.)
To: samuel_adams_us
Here's another example:
I wrote a monthly report that showed the cost of goods transferred between stores. The report was run at 8AM. I get a call at 9AM "We forgot to tell you the cost was in dozens. We need the report for the 10:00 meeting". I made the change, reran the report and everything was cool. Try that with a developer in India. That's a 3 day waiting period.
250 posted on
08/14/2003 8:00:56 AM PDT by
AppyPappy
(If You're Not A Part Of The Solution, There's Good Money To Be Made In Prolonging The Problem.)
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