I remember the guy who yelled at me for half an hour because some jerk in India had him run a Non-Destructive recovery before checking on a known issue. The guy's only problem was his CD-RW was not working. He had to reformat his Hard Drive and lose everything because of this tech.
Corporations that go to India don't care about customer service. They're cheapskates who'll sacrifice customer service for the bottom line.
I believe it's high time to impose tariffs, eliminate the income tax, and impose a National Sales tax. Lets protect American jobs. Lets take care of America first.
And if you had a business, your employees would be having caviar and champagne for lunch.
JMO, you wouldn't be in business long.