You want assistance from a woman who introduces herself to you as "Mrs. James Doe"? ;^)
If I were to introduce myself to you as Jane Doe, you might well assume that I would like to be addressed as Jane in our informal society. If I wish to indicate that I would like to be called "Mrs. Doe" instead, the easiest way is by using "Mrs. Jane Doe.
However, I cannot expect anyone to address me as "Mrs." unless I give them the information from the get-go. So, in my e-mail sig and directories I am (incorrectly) "Mrs. Jane Doe," not (correctly) "Mrs. James Doe."
BTW, this applies to a lot of business settings. It is frustrating to find out that you need to e-mail "Chris Roe" but don't know if Chris is "Mr." or "Ms." Our informality is self-perpetuating.