[brianl703]

Realistically, there is nothing Comcast could have done to make you happy in that situation. Even if they were to wire the neighborhood for cable, it would probably take a minimum of 6 months to complete the project and result in making a mess of many yards to run the cables.

They'd also have to secure an easement with every single property owner, if one wasn't already there (and it probably wasn't).

That's why the developer makes arrangements with the cable company to get the lines in before the houses are built.

I guess the customer service rep could have explained all of this to you, but I expect it would have resulted in them wasting 20 minutes because you'd still be unhappy with them.

[mhking]

Realistically, there is nothing Comcast could have done to make you happy in that situation.

Of course, if Comcast was so damn proactive, they would have been paying attention to the county when initially told that a new subdivision was coming in. Considering that the phone company, et. al. were...

Feh.

As for the implied lack of quality of the homes, rest assured, I checked that out before putting any money on the table.

By the way - from what I understand, Comcast is short on the uptake with MOST of the subdivisions around here. So this is not an isolated incident.

Like I said - if Comcast was so damn interested in customer service, they'd be proactive. But they're not. They don't give a damn, and it shows. Too bad. Is there any wonder that satellite penetration in the Atlanta market is so high?

As I said in the beginning, as far as I'm concerned, that was simply the straw that broke the camel's back. As long as the existing customers bend over for the shareholders, Comcast will continue treating folks like dirt.