[Chancellor Palpatine]

Easy to say on black and whites - not so on color. Not to mention the lab you have to buy to do that.

Those sorts of liability limiting schemes are crap - because if you're in business to do something that involves taking in items, you damn well best be sure to return those at the end.

[jim_trent]

There is no way in hell anyone can guarantee 100% return on hundereds of thousands of pictures per year, especially when they change hands several times between the dropoff and the pickup. The only question is what the damages will be when some are lost. I have heard of a couple of other times when wedding pictures or vacation pictures have been lost and the people have sued for the total cost of the wedding or vacation. Not only is that unrealistic, it has not been very successful. BTW, I have developed color film. It is quite a bit harder than B&W, but not impossible. If a person wants an absolute guarantee, they should be willing to pay for the extra insurance or do it themselves.