NEVER, NEVER, EVER CONSIDER WASHINGTON MUTUAL AS YOUR MORTGAGE LENDER.
I'M VERY SERIOUS, THEY HAVE NO CLUE WITH CUSTOMER SERVICE, HAVE NO ABILITY TO POST PAYMENTS PROPERLY, HAVE NO KNOWLEDGE OF HOW TO READ A CUSTOMER'S STATEMENT; WILL NEVER RESPOND TO AN INQUIRY FROM A CUSTOMER.
I'VE BEEN IN A MAJOR BITCH SESSION WITH WASHINGTON MUTUAL FOR MANY MONTHS, THEM DECLARING FORECLOSURE, WHILE MY PAYMENTS HAVE BEEN HELD IN THEIR BLACK HOLE "SUSPENSE ACCOUNT - FULLY CURRENT" WHILE THESE A-HOLES CAN'T FIND THE ACCOUNT ACTIVITY.
!!!NEVER, NEVER, EVER, BE SERVICED BY WASHIGTON MUTUAL!!!!
((Craig Davis, President, are you listening??)
If your loan is sold off, you have no choice in the matter, other than to refinance somewhere else. My loan is with AlaskaUSA FCU. Never had a problem with them, ever. I make my payment online each month from the comfort of my home. And they rarely sell off real estate loans.