[Archangelsk]

In the Wal-Mart example: If you've ever taken an item back to Wal-Mart, then you know what I mean. They don't care what, if anything, is wrong with the product, if you don't like the item for whatever reason,it's refund time. I would imagine that they have enough clout with their suppliers to get the manufacturer to take it back from them.

There's a flip side to that however. As good as WalMart is in regards to customer service/relations they run roughshod over their suppliers. The suppliers are caught in a bind because of WalMart's market share.

[sinkspur]

As good as WalMart is in regards to customer service/relations they run roughshod over their suppliers. The suppliers are caught in a bind because of WalMart's market share.

Are you kidding? If suppliers feel abused by Wal-Mart, they don't have to sell to them. (Yeah, right!)

What supplier is caught in a bind because of Wal-Mart? If anything, Wal-Mart makes suppliers more efficient by forcing them to squeeze costs out of their structure to meet WM's price demands.

It's all good for consumers, which is Wal-Mart's bottom line.