[SamAdams76]

Well I flew Southwest for the first time a couple of weeks ago. That's why I asked. Everybody I dealt with at Southwest from the ticket agents to the stewardesses were extremely friendly and enthusiastic. I only flew them because I flew out of Manchester, NH that time instead of Logan Airport. Southwest doesn't use Logan Airport (which is another plus!). I think I'll be flying out of New Hampshire a lot more often so that I can use Southwest.

[Tamzee]

I flew out of Manchester for years, starting when they only had two bitty gates and seemed tucked behind a bunch of houses as an afterthought LOL It had turned into quite a nice little airport by the time I moved away in 2000.

Wave hi for me ;-)

[1066AD]

I rember when SWA started, boss came back from a trip from Dallas to Houston and said he couldn't wait to buy stock in it. Whole new attitude. They've gone from strength to strength ever since.

[supercat]

I've only had one bad experience with SWA, out of many trips flying with them. My flight was delayed because of weather, and we were told that there would be an agent at the gate to assist passangers with now-missed connections; it took over 15 minutes for anyone at the gate to even acknowledge our existence, and another fifteen minutes before that person had any useful information.

I don't remember the exact circumstances, but I do remember the whole situation was a zoo; I don't blame SWA for having to wait awhile before I could actually get on a connecting flight, but I, and many others, were annoyed at SWA's failure to tell us what was going on.

Still, one bad experience out of many flights is a pretty good record--better I think than any other airline I've tried except Delta (four flights; zero problems), and even there the difference is within the statistical margin of error [i.e. I may have just gotten lucky and had four good flights].

[buickmackane]

I live in MA and decided to try flying out of Providence instead of Logan on Southwest. The flights themselves were extremely pleasant and relaxed. I traveled with my 5-year-old and they let us pre-board so we didn't have to fret over their policy of no advance seat selection. My little girl has expressed an interest in becoming a pilot, so the flight attendants let her help them as they went up and down the aisles serving the passengers, and they even gave her have a tour of the cockpit. In the tense post-9/11 atmosphere of air travel, I was astounded at how friendly they were. We will soon be traveling on Delta via Logan, and I highly doubt the experience will be anywhere near as cheerful. It's too bad that neither Manchester nor Providence are really convenient enough for us to make this a regular routine, but I definitely recommend Southwest to anyone who can travel to alternate airports!