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As a consumer, I purchased life-time computer tech support from Gateway. They now have a huge division in India and I have had so much trouble understanding the techs. They are polite and try to be helpful, but drive me nuts, as we go step by step to get to the problems on my computer. When I ask them to "repeat" something, they say, "ahh,.." and then RE-phrase instead of RE-peat, confusing me more. When I nicely say that I would like to talk to someone else because I absolutely cannot understand them, they will not give up. I sometimes end the call and redial, but 9 out of 10 times I get patched into the India office. They even use American names, like Fred Smith and Gary Brown. I think I need to look at my contract and make a complaint.

There's something very wrong with all of this. Why is it that US corporations would flock to other lands for manufacturing and engineering? Many would say it's because of the cost, but what about the impact to our country when there aren't any jobs left (except for McD and telemarketing)?

They are polite and try to be helpful, but drive me nuts, as we go step by step to get to the problems on my computer. When I ask them to "repeat" something, they say, "ahh,.." and then RE-phrase instead of RE-peat, confusing me

I hear you loud and clear. I'm an IT guy and it drives me crazy that people in positions where communication is the primary requirement (it's not technical knowledge -- these are entry level jobs) can't communicate with their customers. Also, in my experience there is this notion that if they are from india or china they must be smart... or that lack of ability to speak english means they must be smart. It's crazy, it's PC sensibility, and it needs to be stopped.

Indian project managers. That's a laugh. Only if the country is ready to accept an inferior product in the name of PC multi-culti. Which it may be... one more reason to take over the government and let the adults to run things. And get rid of the communists. It's supposed to rain (hard) in Houston tomorrow. Pray for rain & snow.