[Calamari]

Zero defects,statistical process control(SPC),quality circles,TQC,TQM,6 Sigma,supply chain management,JIT,KanBans.....probably forgot some.

I wonder what was used at Arthur Anderson?

[kitchen]

I wonder what was used at Arthur Anderson?

Gouge and Pad. I think Anderson Consulting used Pad and Gouge, though. It was hard to remember who was AC and who was AA, but they sure let you know they were insulted if you confused the two. I think they had a cost code for client orientation on this on the monthly bills.