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Yep, you're probably right. I used to work for a discount dept store and as a manager spent a bunch of time in the security room either helping to watch cameras when they were short handed or acting as a witness when a shoplifter was caught, which was almost daily (just outside the Queens NY border).

The security rooms should be located close to the door but often, including in my store, are at the back or on the second floor by the other offices. The security personnel probably headed out as soon as they saw what was going on (without a doubt, the guys in my store would have run immediately, with me in total agreement) but couldn't get there before she took off.

I don't understand not releasing the name, regardless of the chance that it is false - at least it's something, and what if it's the correct one?

Thanks agrace, you answered my question.

And I wondered about not announcing the name too. I mean if they will post her picture, and they know who her relatives are, why not release the name? Strange.