[AdA$tra]

You tell me why TW should eat the cost. Tell me how they should be reimbursed.

I have not read ALL the posts, so excuse me if someone said this. Maybe Time Warner should have insurance on THEIR cable boxes. They probably do and will get reimbursed for whatever they cannot collect from unsuspecting customers first....or both knowing them.

[Guillermo]

So if I rent you my lawnmower, and while it's under your possession and care, you trash it, it's MY responsibility because I didn't insure it.

Would you insure something that would be out of the possession of the owner 100% of the time?? NO, and neither do insurance co's.