Posted on 07/17/2002 4:57:11 PM PDT by Ed_NYC
LONDON (Reuters) -
A British bank said on Tuesday it had apologized to a man after sending a letter to his dead wife that began "Dear Mrs. Deceased."
A spokesman for Egg, a bank which operates on the Internet, said one of its employees had mistakenly entered "Deceased" on a form letter in place of the woman's name.
"What happened was, due to a clerical error -- that's just a manual input error -- the wrong details were entered on a piece of correspondence," said spokesman Mark Maguire.
"We were sending a piece of correspondence to her husband about wrapping up her accounts...There was a mistake on the form, which referred to her as Mrs. Deceased."
"Obviously it's a very unfortunate, isolated error and we've apologized to the customer," he said. "It's something which we obviously regret."
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