[Fury]

UUNet/WorldCom's billing department was absolutely horrible. They forgot to bill us for 5 months. They finally sorted it out, the 6th month bill, our first from them, was HUGE (no surprise.) We're talking nearly $50,000 they simply did not receive in a timely manner due to lousy billing. As stories go, this was not uncommon for UUNet.

Another point concerning billing. We had Verizon bring in a T3 for a dedicated "broadcast quality" video link. Cost about $1500/month. They forgot to bill us for 7-8 months and when we brought it to their attention, they said "it's on the house". Companies are either flush with cash or going under - we're finding very little in-between...

[GovernmentShrinker]

This might have been a thank you gift for being honest, and bringing to their attention a billing systems problem which was costing them millions from a long list of clients, the rest of whom kept mum about it.