Posted on 02/27/2002 10:49:15 AM PST by SAMWolf
The above is the only thing I have written. I have written comments on email I have received (that number is now in the hundreds). I would like to add the following.
I have spoken to Dell today 2/26/02
They informed me that the reason my order was cancelled was due to the new post 9/11 screening policy. The word "Combat" in my company name is what triggered the cancellation of my order. The cancellation was triggered automatically. When I asked why I was not called to clear this up I was told there was a breakdown in communications on Dells part.
Just for the record so everyone knows where I stand.
I have no intention of further dealings with Dell, they don't deserve my business.
I want nothing from Dell but I would gladly accept and apology to the Firearms community in general.
I posted this expressly to warn firearms owners of Dell policies PERIOD.
There are those that think I did this to generate traffic to my web site. All this traffic just made it hard for my customers to shop this evening. If you will notice there are no advertisements on my web so traffic is not a factor. It has also generated hundreds of email that I personally answered. Just so you all know I am not smart enough to do a publicity stunt of this magnitude on purpose, LOL!
I would humbly request the following.
Please, please refrain from making personal attacks on Michael Dell. I have received hundreds of e mails attacking Mr. Dell, please do not do this. This is a business issue not a personal issue, please keep it that way. I know we are all passionate about our right to keep and bear arms but please be as professional as possible
I thank all of those that took the time to confirm that this story was true before spreading it, you all are to be commended!
I thank the Firearms community as a family for being so willing to come to my aid.
God Bless
Jack Weigand
President
Weigand Combat Handguns Inc.
This is a screw up by a couple of individuals in a really big company that has caused an awful lot of knee-jerk hysteria. There is no dark conspiracy here!
Huh?...he's not outside the U.S.?
Nevermind.
Your lack of principles is duly noted.
ahem, not to be crassly FReepercial, but at least your marketing technique does not include defining the word Gun too un-PC for your PCs. Dell can go stuff it indeed.
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News flash: We all make mistakes, including you.
What differentiates us is what we do about our mistakes and if we allow others to honorably make right their errors.
We know where you stand…
Not even close to a good excuse. Would they sell (or have they sold) computers to the major domestic terrorist organization, Earth Liberation Front? To ELF's major supporters? What name flags would stop these sales?
Someone in Dell, maybe Michael, maybe someone else, just doesn't want to sell to someone in the firearms industry. If it isn't Michael he needs to get rid of them. If it is him his company needs all the grief coming to them. I don't use Dell products but I'll be interested to see if they can come up with the real reason for this fiasco.
That "lack of principles" works both ways. What about the principle of allowing one to correct one's error? If Dell chooses not to, then shame on them, if they recognize the error and offer to correct it then shame on you.
You make any errors? Are you grateful when others are honorable enough to let you correct it and not simply pass final judgment on you?
Someone places a single Web order that gets canceled because of the word "combat" in the company name. On further review it is found that the order was canceled in error and readily stated as such. The company offers to re-instate the order. But no, that isn't good enough… Let's make final judgment on the company… Lets cast fire and ill will at it…
And you think that is honorable?
Myself, I've made plenty of errors… I am thankful for those that give me the opportunity to correct them and move on. I thought we shared that as common principle.
Just about all the "package" computers have their weaknesses..the same thing that allows them to be lower priced, whether it be a so-so video card, a low end sound card or whatever. I've always had better luck assembling my own so that I can get a combination of the best components.
I currently handle 67 pc's, all of which were built from the power supply and motherboard on up and the downtime is virtualy non-existant. I only wish it were as simple to build one's own car using all top of the line parts. Never have believed in the "one size fits all" system because it always involves compromise at some point.
As far as Dell itself is concerned, I am glad you found someone who got good service from them, especially after reading a laundry list of complaints about them in InfoWorld (Ed Foster column)
http://www.infoworld.com/articles/op/xml/01/10/15/011015opfoster.xml
Sounds more like you had good luck than anything else...hey I have a neighbor who has a Yugo and it still runs.
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