Read it again. I got faked out too. If I remember correctly the SOC Manager says the agents supervisor said the Agent was sorry. He said that while trying to get the Airlines permission to fly the agent to Texas the next day. Recall American banned the agent for life. Whether the agent ever said he was sorry is pure speculation. I dont know. Neither do you.
The simple fact is, this guy headed straight to an attorney.....like an arrow. He lost ALL credibility with me when he did that. If a man in that position can't solve his own problems he has NO business being there.
I have a feeling that the lawyers came to him. Likely wrong for him to accept their counsel but he did need a lawyer. How is he supposed to solve his own problem when American Airlines that has 35-40% of all domestic flights banned him from ever flying American again and filed a complaint with the secret service.
And he works for the executive branch of the United States government and there are thousands of DOJ attornies who would have roasted AA alive. This guy just doesn't think things through.
The point I've been making throughout this entire thread is this guy has shown poor judgement time after time. He has NO business guarding the POTUS.