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Customer service means hours on the phone. Sending the box in for repair means weeks without a computer but it takes lots of time on the phone before they will even advise you to send it in. They're putting cheap parts in them.

I don't know the full veracity of all this but I got a very good warantee from CompUSA that means a new machine if just about any hardware component goes out on this sony. If I have a minor problem that is better to just have fixed, like a OS reinstall I can take it in and get it done. With Dell there is no where to take it. Nowhere. You just have to mail it in. What a pain. I had a dell before because they had a store in Austin. They closed it. They lost me. The VIAO has firewire and usb ports all over it, a disc burner and comes with some pretty nice pic and vid software.