I've fallen for PayPal myself.
If you are a PayPal customer, check out:
Posted on 12/19/2001 12:17:52 PM PST by struwwelpeter
I've fallen for PayPal myself.
If you are a PayPal customer, check out:
and in case it didn't come through ok - /sarcasm
You read my mind. However, it could be true. What puzzles me is that there are missing steps. The chain of events doesn't make sense. He seemed to get angry too fast and spout the anger to freely, at least as he tells it.
Maybe he's just leaving stuff out to shorten the post, I dunno...
Toll Free Phone: (888) 221-1161
Like the other day during my 6-month dental exam the hygienist congratulated me for my obviously well-tended mouth before jack-hammering enough plaque to fill a bushel basket. After that the dentist came in and told me I needed a cap on one of my four remaining teeth. They congratulated me again. Cost me $200, the cap's another $800.
Always hedge criticisms with cheery, up-beat encouragement; insert your critique between two compliments and garnish with a smile.
If you don't do this you're liable to get a knife in your back.
I fully understand why they prefer email to phone calls; there's a huge difference in customer service costs, and naturally PayPal wants to minimize its expenses to maximize its profit. It's a simple financial calculation: even if it loses them a few frustrated customers, the overall cost savings from relying almost exclusively on email will more than make up the difference. As a business, they have the right to make that determination. Of course the flip side is that they'd better have a reasonably good system of email service response, else they'll lose a lot of customers and the trade-off will no longer make financial sense.
Regarding the specifics of Wally Glen's problem, I think his admittedly-vile attack on PayPal was what precipitated the closing of his account. So I have only limited sympathy for him even if his description of events is entirely accurate.
We have had problems with PayPal in the past, and were having difficulty resolving those problems. So eventually I pulled out my secret weapon, which I will now share with everyone here. (Note that this technique is applicable to most Internet-based companies. Just don't overdo it, or it will lose its effectiveness.)
I emailed every member of the company's management and Board of Directors with a description of my problem and the lack of resolution by the customer service people, along with copies of all my previous email correspondence. Every company's web page contains a list top management, usually under "about us" or "executive team" or "investor relations" (PayPal's can be found here). And although they don't usually list their email addresses, those may be inferred from the addresses of other employees. A good place to look is under "press releases", at least some of which will list the email address of the company's public relations contact. (In PayPal's case it is the initial of the person's first name concatenated with his or her last name, @paypal.com. For example, CEO Peter Theil would presumably be pthiel@paypal.com.)
In our case, the previously-unresolved problem was solved in a matter of hours by some very cooperative customer service reps who even telephoned us to make sure it was taken care of.
Two kinds of people, the first tries to work things out like a grownup and the second is looking to litigate from the get-go. Wally does not seem like the first type.
I just signed up with PayPal two days ago. I am very sorry I did. They are not honest. They don't respond to emails. I think they are in big financial trouble and have been freezing peoples bank accounts.
Some of their policies are bizarre but I can work with them no problem. Never had a problem contacting paypal, and they are usually quick with a form letter reply (they likely have a system that scans email for certain words, and then automatically sends a reply based on what they think the subject matter is).
What really is strange, is now I'm this little obedient meek customer who is jumping through all the hoops and treating all the customer help reps with respect - and even a little awe. Of course, it's not getting me anywhere. $2513, according the the rep, "will just sit there" until my bank changes its policies and shares private information with outside parties.
I have bought exactly 1 item three months ago, and sold nothing. Yet I'm at fault, send my faxes at a dollar a page (I'm up to twelve now) and console myself with the occasional "request denied" email
PayPal users, beware.
Their service sure makes purchasing things on auction sites such as eBay great, too.
Check Hillary's response.
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