Oops, mistake on the toll-free customer service number:
877-672-9725. Find something to read and get comfortable before calling. It hangs up after 15 minutes, but just keep re-dialing and you might get lucky.
How any business can stay afloat abusing it's customers like this is beyond me. I've received better service from the IRS.
It sounds to me like they learned their custom service policies from E-Bay. E-Bay doesn't even have a customer service e-mail address. They rely on a chat board and e-bay customers to help their customers resolve problems. I've never seen or heard of any business this lame before.