Funny! Its a personal thing with me. I do not feel that my fellow employees need to be computer experts -- thats not why we hire them. IT staff must get off their high horses and understand that not everyone knows their dot com from a hole in a wall. Being abusive or rude does not improve users attitudes. A good IT department tries to prevent problems before they have to solve them. An employee that loses their ability to use their computer is like taking a match to the profit margin.
A good IT department tries to prevent problems before they have to solve them. A good IT department wouldn't have allowed the installation of Outlook or Exchange -- the way 99.999% of these things spread.
Truth be told, the IT people are often overruled by management.
When Microsoft named a hollow marketing suit with no security experience, Scott Culp, head of security, that should have been a clue. Culp has since made quite a career at trying to shift blame from Outlook to various innocents.
People who don't run Outlook, Outlook Express, or Exchange, don't have these problems.
d.o.l.
Criminal Number 18F