CNN printed the transcript from a cellphone call saying that he/she was one of 40 people that had reached the roof (I don't know which tower). The caller asked 911 "tell us how to save our lives". Also, the reason the Cantor Fitzgerald people were not able to reach the roof is that the collision caused debris to block the fire doors into the stairwell to the roof ... that doesn't preclude other higher floors being able to reach the roof.