I have USAA too. My car and home rates went up 50% here in Texas from last year. And this is what I had to deal with:
1. Hail storm damaged roofs (house and large shed with patio overhangs)
All my neighbors got their new roofs while I was fighting. It took 6 months and 3 adjusters to finally approve. Major fight and plenty of pictures. Well, when they finally agreed, my shed got 1 shingle...ONE SHINGLE. Another round of fighting and USAA finally came thru.
2. I walked in the kitchen one day and had a puddle of water. No above surface leaks found. Figured it was a leak beneath the slab. Called USAA and they said, “Sorry, not covered. Nothing in or below the slab is covered. And any damage incurred thereof.”
Luckily it happened to be ground seepage from heavy rains. In the end, screw ‘em. But lucky for you having your rates go down.
Sorry to hear about your experience with USAA. I’ve had nothing but great service from them in 45 years.