Hertz seems to have a bunch of super crooked franchisees or operators. My guess is that they were randomly adding fake surcharges to people’s bills and forgot to add a setting to not add fake fuel survharges for EVs.
I have been ripped off by Hertz twice and avoid them like the plague. Enterprise is my new go to and they have never tried to cheat me. Yet.
Enterprise pays their managers based on customers paying for damage. That’s why they inspect the car so closely. I once had a brand new car with 300 miles. There was a 1” scratch on the door. When I checked out the girl marked it but the carbon didn’t copy her mark.
When I brought it back the guy saw the scratch. I was at LaGuardia in New York so I copped my best New York attitude.
“Maybe you ought to talk to the girl that checked me out and tel her to press her pen harder. And if you really care about the car with 300 miles on it, maybe you should care about your wash rack that has tipped off all the paint from the roof of this brand new car.”
He was just a blubbering mess stammering that he wasn’t going to charge me.
Wow, that was fun.
On the other hand, I was in a hit and run that destroyed an Enterprise car. I did put a scratch in in but that became a non issue after the crash.
Enterprise brought me a new car and I never heard anything else.