Uber's policy for minor accounts is that they be linked to the account of their parent or guardian. This essentially means that the parent is authorizing their child to use Uber. There is no reason to assume the Uber drivers were not following policy.
“This essentially means that the parent is authorizing their child to use Uber. There is no reason to assume the Uber drivers were not following policy.”
Here is some useful info on these “teen” accounts:
https://www.uber.com/us/en/drive/services/teens/
Teen accounts have spefic features. Drivers are notified in advance to expect that the passenger is a (minor) teen:
“Look out for Uber • Teen
For example, to help you easily identify teen rides, your offer card may read ‘UberX • Teen.’ If you see this, it means the trip request is from an official teen account holder—so there should be no surprises at pickup.”
And parents are notified about the status of their child’s Uber ride:
“Guardians will also have access to live trip tracking and will receive status updates for every trip their teen requests. They’ll also be able to contact you directly during the trip.”
The girl in this case was 13. It does not appear that she used a teen account because the father was completely unaware. The drivers should both have rejected her as a passenger because she is clearly a minor who is not using an authorized account.