“Haven’t seen a cashier-staffed McD’s for a long time.”
All 17 of our local franchise stores are being remodeled. Most completed now. The new configuration include a variable number of kiosks and two POS terminals at the counter but not normally with an employee continuously assigned to those terminals. But if the staff members in the kitchen and preparation area see a customer standing at the counter they can and do come over and assist them.
I threw them off the other day by purchasing 10 gift cards. I actually felt bad that it’s not automated yet.