I can’t imagine why anyone would do business with a bank. I’ve been with the same credit union for almost 45 years. Never had a single issue with them and much better service. They are part of the Allpoint ATM network, so no-fee withdrawals all over the country. And they do shared banking all over too, so I can get certified checks and do anything else that I can do at my local office. And I’ve never paid a monthly fee for anything over all those years.
I love Credit Unions as well....service is outstanding.
Which bank? If I works for me I will change from my local bank which sucks (not the tellers so much).