Put money on it that they’re not American Airlines employees but contractors who work for a company that gets priority for hiring “politically correct” employees.
Pass through Atlanta and enjoy the compassion and care of the POC at that airport. In Nashville SW Airlines is hiring mostly POC’s and their dedication to service is less than desirable and race based. Older employees I know at BNA state that their service is horrendous and racism towards whites overt. Unfortunately the people hiring are POC’s and are hiring POC’s. Hiring practices as such are contributing to the inefficiency at all airports and will consequently affect safety.