[RoosterRedux]

Just as an aside, I had to deal with the IRS recently regarding an error (on their part) in the calculation of late fees and penalties over a corrected return (error on my part). The IRS had inadvertently credited a payment that I had made with my corrected return to the wrong year and overcharged me for a shortfall.

When I (nervously) called the IRS about the problem I was shocked at how pleasant and helpful they were. Shocked, I tell ya.

I made 2 calls and the 2 ladies I spoke with could not have been nicer.

Not only did they fix the problem, but one lady volunteered to apply on my behalf for a reduction in my penalties (not due to the IRS error).

I just got a letter last week saying that my application had been approved and I got a nice reduction in the amount owed.

[WoofDog123]

agree. phone help staff are always helpful. it is clear their job in that particular department is be helpful to taxpayers that are trying to fix problems as well.