I've never been asked for a photo for any of the food items I've written about. I've never even used the camera on my iPhone, and I've had it for at least 8 years. Most companies want the UPC, and the expiration/best used by date. I buy England's best eggs all the time. Fortunately, I've never had one like you described...knock on wood.
They wanted the lot code to trace it back to their supplier. I gave them that.