Not way back then.
But there was always a “helpful” associate popping in and out
to assure that the client was being served.
(”Are You Being Served?)
“Not way back then.”
I remember seeing the Macy’s security room & staff in the Tyson’s Corners shopping center “back then”.
Even the local Publix down the road here in Florida has a monitoring room. Just one person (not always present).