Who’s holding Buttigieg responsible? It’s easy to be a tough guy when you don’t have to answer to the people. That pretty much goes for Biden and everyone else in his administration. It’s what happens when you have unelected government.
I like Southwest Airlines. They have reasonable fares and go where I need to go. I had a family member with a cancelled flight and they got here the next day. With lower cost airlines there will be glitches and problems.
But with government we have a high cost monopoly with regular systemic problems and poor management.
I’ll take Southwest management over Biden management any day
We used to have someone on FR who said that these airlines that suffered software problems were almost always cyber attacks. I won’t say that’s what this is but it sure does look weird.
Did you catch the weasel words? We will hold them to their obligations or some such. Just another way to say, you have to follow the law with regards to refunds and cancellations.
Weather and mechanical issues that cause cancelations don’t qualify for federal refunds. And when staffing issues are caused by weather delays as they were this week, the later delays don’t trigger automatic refunds either. The same goes for compensation for hotels, meals and transportation.
Straight from the Dept of Transportation web page -”In the United States, airlines are not required to compensate passengers when flights are delayed or cancelled. Compensation is required by U.S. law only when certain passengers are “bumped” from a flight that is oversold. “
https://www.transportation.gov/individuals/aviation-consumer-protection/flight-delays-cancellations
So yeah - big hat, no cow