I know of zero 2020 Trump supporters who have anything less than 100% support for him
I used to manage the service survey process for a National company. Whenever we had to tell local managers bad news about their staffs we heard every bullshit excuse known to man.
In the end we simply told them that customer perceptions were just perceptions. Don’t take them personally. But take them seriously. Because if the stuff they are saying was only said once, it wouldn’t be “significant.” So, if we were talking about it, it was happening and it needed to be addressed.
The managers who continued to bitch were usually not around for the third round of bad results (usually because they used similar tactics with the accountants.)