Posted on 08/25/2022 6:09:03 AM PDT by TexasGunLover
Continuing Silicon Valley’s long and storied history of misreading dystopian satires as instruction manuals, a startup has created a tech product that makes call center workers' voices sound white.
The startup, called Sanas and founded by three former Stanford students, was first reported on by Joshua Bote for SFGate on Monday. On Sanas' website, you can “hear the magic”: a simulated conversation between a call center worker with an Indian accent that can be modified with a slider that applies Sanas’s accent translation. After Sanas is applied, the voice sounds more like a text-to-voice reader than another human being, but it does sound typically American and white.
(Excerpt) Read more at vice.com ...
“My name is Peggy!”
Call center workers are deserving of minimum wage, that's why it goes to other countries. Few Americans don't take jobs at minimum wage.
Push the scammers farther into America!!
I like the first sentence of the article.
They need something like this. Indian call center guys are the absolute worst.
The remarkable thing is that they figured this out.
I suspect that the foreign accents are cultivated and used to make the phone call intentionally confusing.
If I want to engage with one of them, I have to ask 2 or 3 times what was just said.
That is to their advantage in figuring me out, and manipulating me.
I answer about 1 of 10 calls, when caller ID looks like someone I know. And they lie with caller ID, I know.
You can root these imposters out by asking them what their favorite Journey song is.
Do they have tech to make them not retarded? Because that would have some value.
“Indian call center guys are the absolute worst.”
The girls and guys in Philippine call centers are helpful. The women are usually a bit bubbly.
Well put.
What I’d like to know is who the hell is working the call centers in India for the Indians? All of the idiots are here.
Well at least it will be understandable, instead of the sing-song gibberish were only a few words are distinguishable.
Anything that makes the typical Customer service rep sound more understandable is a good thing.
Most times, if I call for help with in order on Amazon or Walmart, the CSR has such a strong Russian or Paki accent, I can barely make out what they’re saying. I have to ask them to repeat it. They usually use scripted replies anyway. “Please bear with me while I look up your account.”
There is a service where they turn spoken words tk written so that folks who are hard of hearing can have phone conversations. I was wondering during if the app can dicifer a thick indian accent for those times when we gotta call tech support?
Me too
And even after they repeat it I still don’t understand. But like you said that is deliberate
Many in the tech industry would really appreciate it if they could suddenly understand what a good portion of their colleagues are saying.
No, the problem is we’re taking in millions of largely illegal low skill workers every year.
That pushes down wages and up housing costs.
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