I recently signed up for a credit card at a home improvement store that would only be used on gardening, lawn, fence and upgrades supplies so that it would be easy to keep up with expenses on our home.
I tried to purchase something online and immediately got a ‘fraudulent activity’ zing. I then got a text that I needed to send a 5 second video of my face so they could be sure it was me. I called the number on the back of the card and was told, yes, that is correct. I did find out the information was being routed to the Philippines to God Knows Who and had no idea how my personal information was going to be used and the cc co refused to speculate.
I refused to do it and the next month, they canceled my credit card saying my 819 credit score had dropped so much in one month because I had opened a credit card and they were closing my account.
The only credit card I opened was...THEIRS.
My credit dropped to 715. I am just at a loss as to how to handle this - they are not helpful at all and insist I am the wrong party for not sending my face in a video to the Philippines. According to the belligerent woman I spoke with, I am the ONLY person who has had a problem with sending the video.
I googled to try to find anything like you described. The only thing I came up with was something called ‘face id’ but it’s still weird imo. —It should be in the terms and conditions if it was something they required.